Table – 02
Sustainability pillar | Capital/Indicator | Unit of measure/Description | 2022 | 2021 | Impacted outcome |
Sustainable banking | Intellectual capital | ||||
Brand Equity (Brand Finance) | Rs. Bn. | 46.700 | 43.657 | Customer centricity | |
Brand Ranking (Brand Finance) | Number | 3 | 4 | ||
Compliance with industry standards- ISO 27001:2103, PCI-DSS, Baseline Security Standards | Compliance | Yes | Yes |
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Key digital banking initiatives/products introduced during the year | Type of innovation | Flash toolkit | First bank in Sri Lanka to integrate with the Import and Export Control Department for online payments |
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Wearable banking through Flash |
Innovative features for flash digital account | ||||
Arunalu children’s savings account in foreign currency | Becoming the first bank to launch Viber Banking in Sri Lanka | ||||
Millionaire Investment Plan in foreign currency | Automation of the process of early Redemption of eFD | ||||
Personal loan request feature on ComBank Digital | The new “Q+ Online Pay” facility was launched | ||||
Listed in Top 1000 Banks in the World | Number | For 12 consecutive years | For 11 consecutive years | Stability and resilience | |
Employees serving for > 20 years | Number | 854 | 797 | Operational Excellence | |
Number of existing customers migrated to online banking channels as at the end of the year | Number | 265,183 | 212,806 |
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New customer acquisition through digital channels | Number | 9,539 | 12,491 | ||
Total number of financial transactions initiated through digital channels during the year | Number | 49,086,590 | 37,841,881 | ||
ComBank digital customer base as at the end of the year | Number | Over 800,000 | Over 500,000 | ||
Social and network capital | |||||
Bank’s position as a lender to the SMEs | Ministry of Finance Data | Largest SME lender in 2021 | Largest SME lender in 2020 | ||
Facilities subjected to SEMS screening during the year | Number | 11,792 | 9,938 | ||
Adoption of IFC Performance Standards | Compliance | Yes | Yes | ||
Responsible organisation | Human capital | ||||
Employment opportunities created at the end of the year | Number | 5,121 | 5,072 |
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New recruits during the year | Number | 369 | 226 | ||
Investment in training and development during the year | Rs. Mn. | 65.375 | 22.955 | ||
Total training hours during the year | Hours | 151,448 | 79,928 | ||
Natural capital | |||||
Reforestation | Area | Initiated the reforestation of a 100-hectare degraded habitat belonging to the Kandegama forest in Polonnaruwa District | – |
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Mangrove restoration | Number of plants Coverage meters |
7,000 plants 1,250 meters |
– | ||
Paper recycled | Kgs | 189,800 | 143,060 | ||
Green financing portfolio | Rs. Mn. | 16,476 | 15,585 | ||
Contribution of Green finance portfolio for reduction of CO2 emissions to the atmosphere as at December 31 | CO2 Tonnes. | 229,752.47 | 225,847.33 | ||
Energy consumption | Gigajoules | 38,416 | 42,906 | ||
Solar power generated as a % of energy consumption | 4.38% | 2.35% | |||
Total carbon footprint | |||||
Direct (Scope 1) GHG emissions | CO2 Tonnes | Pending | 1,203 | ||
Energy indirect (Scope 2) GHG emissions |
CO2 Tonnes | Pending | 7,144 | ||
Community Sustainability | Social and network capital | ||||
IT labs established in rural schools at the end of the year | Total number | 280 | 253 |
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Students benefited from IT labs | Total number | Approximately 40,000 | Approximately 35,000 | ||
STEM classrooms in schools at the end of the year | Total number | 140 | 97 | ||
Students benefited from STEM classrooms as at the end of the year | Total number | Over 50,000 | |||
Math labs established in rural schools at the end of the year |
Total number | 85 | 41 | ||
Computer coding clubs as at the end of the year | Number of schools | In 100 schools | In 100 schools | ||
Supported the Vocational Training Authority to enroll students from government schools and providing jobs as at the end of the year |
Number of jobs provided | Over 280 | Over 200 | ||
MSME participants in Financial literacy programmes conducted by the Bank | Total number | 12,699 | 11,859 | ||
Members in ComBank BIZ Club | Total number | 5,243 | 4,807 | ||
Participants in Capacity-building programmes for women entrepreneurs | Total number | 425 | 278 | ||
Donation of critical medical equipment and infrastructure facilities to government hospitals | Value and Number of hospitals | Rs. 17.5 Mn. and 8 hospitals | Rs. 26.3 Mn. and 25 hospitals |